Care Guide – Cozy Pieces

To keep your favorite Cozy Pieces looking and feeling their best, follow these simple care instructions:

🫧 Wash Cold

Machine wash cold with similar colors to protect the fabric and fit.

👕 Turn Inside Out

Always wash garments inside out to help preserve softness and color.

🌿 Use Mild Detergent

Avoid harsh detergents to keep fabrics soft and comfortable.

🚫 Do Not Bleach

Bleach can damage fibers and affect color quality.

🌬️ Air Dry Recommended

Lay flat or hang dry for the best results and to maintain shape.

🔥 Low Heat Only

If needed, iron on low heat. Avoid direct heat on prints or delicate fabrics.

🧺 Avoid Over Drying

Tumble dry low only when necessary to prevent shrinking.

✨ Treat Your Cozy Favorites with Care

A little extra love keeps your pieces soft, comfortable, and beautiful for longer.

Made for comfort. Designed to last. – Cozy Pieces 💛

Cozy-pieces: Returns, Replacements & Refunds Policy

Effective Date: 25-11-2025
Website: www.cozy-pieces.com

At Cozy-Pieces, we are committed to providing high-quality products and want you to be completely satisfied with your purchase. If you are not fully satisfied, please review our policy below regarding returns, replacements, and refunds.

1. Returns & Replacements

• 
  All returns and order issues must be reported within 30 days of receiving your order.
  
• 
  Items will only be replaced if there is:
  
  
  Damage during shipping
  
  
  Missing parts
  
  
  Manufacturing defects or poor craftsmanship
  
  
  
• 
  Items damaged, lost, or misused by the customer are not eligible for replacement or refund.
  

To request a replacement:
Email info@cozy-pieces.com with photos of the issue and your order number.

2. Refunds

• 
  To qualify for a refund, items must:
  
  
  Be unused and in the same condition as when received
  
  
  Be in the original packaging with all labels and tags attached
  
  
  
• 
  Returns after 30 days from delivery will not be accepted.
  

Refund process:

1. 
   Contact info@cozy-pieces.com for return instructions and the nearest return address.
   
2. 
   Use a trackable shipping method and provide proof of shipment.
   
3. 
   Once your return is received and inspected, we will email you to confirm approval or rejection of the refund.
   
4. 
   If approved, refunds will be processed within 2–7 business days to your original payment method.
   

Note: Shipping and transaction fees are non-refundable.

3. Exceptions

We do not accept returns for:

• 
  Items that have been opened or used
  
• 
  Customer ordering mistakes (e.g., wrong model, quantity, or product type)
  

4. Damaged or Defective Items During Shipping

• 
  Report any damaged items within 48 hours of receipt via info@cozy-pieces.com, including photos and your order number.
  
• 
  In most cases, returning the damaged product is not required; we will send a replacement or issue a refund.
  
• 
  We are not responsible for damage caused by improper use.
  

5. Return Shipping Costs

• 
  You are responsible for return shipping costs.
  
• 
  Shipping costs are non-refundable.
  
• 
  Using a trackable shipping service is required; without tracking, we cannot process your refund.
  

6. Incorrect or Incomplete Address

• 
  If a package does not reach you due to an incorrect or incomplete address, we are not responsible and cannot guarantee a full refund.
  
• 
  Please provide accurate shipping and billing information when placing your order.
  

Cozy Pieces Shipping Policy

Last updated: 27-02-2026

This Shipping Policy applies to all purchases made through Cozy Pieces and is intended to comply with applicable Canadian consumer protection laws.

By placing an order, you acknowledge and agree to the terms outlined below.

1. Processing & Order Acceptance

All orders are subject to availability and acceptance.

Processing time is typically 1–3 business days, excluding weekends and statutory holidays in Canada.

An order confirmation email does not constitute final acceptance of the order. Cozy Pieces reserves the right to cancel or refuse any order due to:

• 
  Pricing errors
  
• 
  Suspected fraud
  
• 
  Product availability issues
  
• 
  Payment authorization failure
  

If an order is cancelled after payment has been processed, a full refund will be issued to the original method of payment.

2. Shipping & Estimated Delivery Times

Estimated delivery times (in business days):

Region Estimated Shipping Time Canada 11 –15 Business Days

Delivery Time = Processing Time + Shipping Time.

All delivery timeframes are estimates only and are not guaranteed.

Under Canadian consumer law, delivery dates are considered approximate unless explicitly stated as guaranteed.

Cozy Pieces is not liable for delays beyond our reasonable control.

3. Transfer of Risk

In accordance with applicable Canadian commercial standards:

Risk of loss and title transfer to the customer once the order has been delivered to the shipping carrier.

If a parcel is marked as delivered by the carrier, Cozy Pieces is not responsible for theft, loss, or damage occurring after delivery confirmation.

4. Customs, Duties & Import Charges

For international orders (including shipments outside of Canada), your order may be subject to:

• 
  Customs duties
  
• 
  Import taxes
  
• 
  VAT/GST/HST
  
• 
  Brokerage or clearance fees
  

These charges:

• 
  Are not included in product prices or shipping fees
  
• 
  Are determined by the destination country
  
• 
  Are the sole responsibility of the customer
  

Cozy Pieces has no control over customs fees and cannot estimate the amount.

If a shipment is refused due to unpaid duties or taxes:

• 
  The customer remains responsible for original shipping costs
  
• 
  Return shipping fees and customs charges may be deducted from any refund
  
• 
  If the parcel is abandoned or destroyed by customs, no refund will be issued
  

This policy complies with Canadian consumer transparency requirements regarding additional charges.

5. Tracking Information

All orders include tracking.

Tracking details will be provided once the order ships.

Please allow 2–5 business days for tracking updates to appear.

Carrier delays are outside the control of Cozy Pieces.

6. Address Accuracy & Undeliverable Packages

Customers are responsible for providing accurate shipping information.

Cozy Pieces is not responsible for:

• 
  Delays due to incorrect or incomplete addresses
  
• 
  Packages returned due to address errors
  
• 
  Additional shipping fees required for reshipment
  

If a package is returned to us due to incorrect information, reshipping costs will apply.

7. Delivery Delays Beyond Our Control

Cozy Pieces is not responsible for delays caused by:

• 
  Customs inspections
  
• 
  Carrier disruptions
  
• 
  Weather events
  
• 
  Public health measures
  
• 
  Governmental or regulatory actions
  

In accordance with Canadian force majeure principles, we shall not be liable for failure or delay in performance due to circumstances beyond our reasonable control.

8. Consumer Rights

Nothing in this Shipping Policy limits any rights you may have under applicable Canadian consumer protection laws, including provincial legislation.

If you are a resident of Quebec, additional consumer protections may apply under the Quebec Consumer Protection Act.

9. Contact Information

For questions regarding shipping:

📩 info@cozy-pi